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Help & Support Hub
Choice . Economy . Quality . Service
Welcome to our Help & Support Hub, here you can find a list of useful links and Frequently Asked Questions. If you require any more information, click the Contact Button below to speak to a member of staff.

Welcome to the Orange Badge Mobility Help & Support Hub.


Helpful Links

How to contact us

Contact

Showroom

Home Visits & Free Home Visits

COVID-19 Precautions

Book an Appointment

 

Orders & Products

Buying Guides

My Account

My Basket

Delivery

Returns Policy

Complaints Procedure

VAT Relief

Finance

Motability

Repairs and Servicing


Frequently Asked Questions

How can I contact you?

Telephone:

03442 16 16 16

E-Mail:

info@orangebadge.co.uk

Postal Address:

Orange Badge Mobility Services,

Rise Farm, Cockshut Road, Lewes

East Sussex, BN7 3PR

Contact Page:

https://orangebadge.co.uk/contact/ 

 

Where is the showroom? How can I visit?

You can view hundreds of products at our Lewes-based showroom. The full address is below:

The Old Dairy,
Rise Farm,
Cockshut Road,
Lewes,
BN7 3PR

Our friendly and knowledgeable team are ready to assist you in finding the perfect mobility solutions for your needs. You can try out multiple products at once and get a feel for your new mobility product when you visit us.

Visiting our showroom gives you the following benefits:

 

What are the opening hours?

Our fantastic showroom is open 6 days a week, closing only on Sundays. The following are the full opening times:

Monday – 9am – 5pm
Tuesday – 9am – 5pm
Wednesday – 9am – 5pm
Thursday – 9am – 5pm
Friday – 9am – 5pm
Saturday – 9am – 2pm
Sunday – Closed

Although the showroom has set opening times, you should feel free to browse our website, buy online or send us a message and we will get back to you as soon as possible.

 

Do you do home visits?

We offer home visits and demonstrations as part of our service. You will get a full setup and installation of any type of mobility equipment you buy with us. Our team does not leave your home until you are all set and ready to go.

Our free home visits and demonstrations form a key part of our top quality aftercare, which is unrivalled in the industry. A home visit is useful in the following situations:

Our superb free home visits can also take the stress out of your delivery and installation, as we can visit a home pre-delivery to determine whether there will be any issues once our delivery and installation team arrive on site.

 

Do you do part-exchange?

Yes. We offer very generous exchange and upgrade options when your mobility needs change or you require an upgrade for your equipment. You will discuss part exchange options when you make contact with our team in our showroom, by phone or online.

 

Do you do second-hand / used?

We provide new equipment for our customers. We may consider a trade-in for old equipment when you use our services, refurbished items are not for general sale.

 

Do you rent products? / Can I hire products?

You are unable to hire our products from us directly. Other providers may offer rental options, but we offer only the best new equipment. However, we offer ways you can reduce the costs of your purchase by paying for your mobility equipment over time, which is possible thanks to our flexible payment options.

 

Do you do repairs/servicing?

Yes. We offer extensive repairs and servicing as part of our top class aftercare. We have a 24 hour dedicated customer support line and can provide 24-hour call-outs too. Our aftercare will not be beaten, so you get quality support for the entire lifecycle of your mobility products when you buy with us.

 

How do I know if a product is in stock?

We aim to keep most products in stock at all times, but occasionally we may have to wait a short while to get the right mobility products for your needs. Please feel free to contact us to ask about the availability of individual products. Our friendly team will get back to you as soon as possible.

 

How do I subscribe to your email list?

If you would like to subscribe to our email list you can scroll to the bottom of the page and enter your email address now. You will get regular news, product updates, reviews and information from across the industry – as well as special announcements and promotional offers.

 

How do I unsubscribe from your email list?

To unsubscribe from our email simply pull up the latest email you have received and scroll to the bottom. You should see the option to unsubscribe in the lowermost portion of the page. Feel free to sign up again any time.

 

How do I order a brochure?

We would be happy to send you a brochure. Head over to our brochure page to enter your details and we will be in touch.

 

How do I cancel the brochure?

If you have ordered a brochure and would like to cancel your delivery please contact us here.

 

Where can you ship to?

We deliver anywhere in the mainland UK, with free delivery on orders over £100. We currently do not deliver worldwide.

 

VAT exemptions

You can use government schemes that are designed to help people with mobility requirements, such as VAT Relief, to save money on your purchase. Head to our VAT Relief page for further information on how to use this scheme for your mobility equipment.

 

Do you offer monthly finance options?

Yes. We offer flexible finance options that can help you to easily pay for mobility products over a set period. Using our monthly finance payment plans is a great way to make sure you get the best product for your needs, without having the stress of a big upfront expense. You simply have to meet a few basic criteria to qualify and it is an easy and hassle-free process.

 

What is Motability?

The Motability scheme is a way to get a scooter or powered wheelchair for free. If you receive government payments or allowances to help you with your mobility, you may be eligible for a contract hire package that includes all of the costs of ownership. To check if you qualify please call the Department of Work and Pensions on 08457 123456 for more information.

 

Guarantees

We offer guarantees on all of our installation work and top-notch aftercare for the entire lifecycle of the products you buy with us. Some mobility solutions are also available with options for extended manufacturer warranties.

 

Jobs / Vacancies / Careers

We are an industry-leading provider of mobility solutions in the UK, and we are proud to work toward developing a community of experts – so we can offer the best to our customers. If you truly understand the important place that mobility equipment plays in many people’s lives, we regularly have exciting opportunities for you to join one of the key players in this space. Please feel free to get in touch with us to learn more.

 


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